Mediastream Privacy Policy

This Privacy Policy (“Policy”) explains how information that identifies you (“personal information”) is collected, used and disclosed by Mediastream, SPA. (“Mediastream,” “Company,” “we” or “us”), including in connection with Mediastream’s online services available at, or any other website or application where this Policy is posted (collectively, the “Site”). The Policy also describes how we collect information through the tools, software development kits (“SDKs”) and application programming interfaces (“APIs”) made available on the Site or otherwise by Mediastream (collectively, the “Tools”). The Site and the Tools are together referred to as our “Service.” By accessing or using our Service, you signify that you have read, understood and agree to our collection, storage, use and disclosure of personal information as described in this Privacy Policy.

This Privacy Policy explains how we collect information from or about individuals that visit our Site, or that are our direct customers and, where our customer is a business entity, individuals that are our customer’s employees, agents and other representatives. These individuals are referred to as “you” throughout this Privacy Policy. To learn more about how we collect and use information about our customers’ end users collected through the Tools, please see Section 6 “Information from Use of APIs and Tools” below.


Generally. We collect personal information from our users and visitors to our Site. We collect and store the following personal information you enter using our Service ( when you sign up or register for an account: e-mail address, name and last name. company name.When you reach our commercial site ( and ask for contact, and we collect the following information: Name, Last Name, e-mail, Company Name, Company Position, Country and Company Website.

Use of cookies and other technology to collect information.
We also automatically collect information about you and any computer or device you use to access the Site. Some of the information we collect, and ways we collect it, include:

Information collected by third parties. When you visit or use the Service, third parties may obtain information about you or your computer or device. These third parties may include:

Service Providers. We may use service providers to help us with the Service or any other lawful activity we may do, including the other activities we describe under this Policy. This means service providers may collect, process, and store any of the information that we may collect under the Policy, and information collected in connection with the Service may be collected directly by our service providers. For example, we may use payment services to help us collect and process payment information.

Third Party Tracking. We may permit third party services to collect information about you, your computer or device when you visit the Site. This information may be collected automatically, including through cookies, social media plug-ins, and other technologies. The information collected, and manner in which it is collected, may include the information and methods described in the “Use of cookies and other technology to collect information” Section above. These third parties may collect information about your use of the Service over time, and they may combine it with other information that they possess or obtain about you, such as about your use of other websites and services. These third parties may use this information for our or for third party purposes, including commercial purposes such as tailoring advertising to you on the Site or in other locations like third party websites and services. Such third party services include, but are not limited to, the following:

For additional information about choices that you may have about third party information collection and use, see the “Your Choices” Section below.


We collect, use, process, combine, retain and store personal information that we collect or receive for a variety of purposes, including the following:For our business activities, including to operate the Service, to maintain your account, and to personalize your experience with the Service;


We also transmit, disclose, grant access to, make available, and provide personal information to third parties including:

We may also share information with others in an aggregated and anonymous form that does not directly identify you directly as an individual.


Marketing E-Mails. If you do not wish to receive promotional emails, you should click the “unsubscribe” button on promotional email communications. Note that you are not permitted to unsubscribe or opt-out of non-promotional messages regarding your account or the Service, such as updates to features of the Service, or technical and security notices.

Online Advertising. We collect and may permit third parties to collect information from our Site using cookies and other technologies, including for our and third party online advertising purposes. You may be able to “opt out” of some of this information collection by actively managing the settings on your browser or mobile device, but we do not promise that such settings will be effective. Please refer to your browser’s or mobile device’s technical information for information on the settings offered for cookies or other tracking technologies. To learn more about cookies, you may wish to visit and/or the Digital Advertising Alliance’s Consumer Choice Opt-Out pages at and (for mobile devices). For additional information about third party tracking and choices you may have, please see the “information collected by third parties” section above.

Do Not Track Preferences. While we want to honor your privacy as described in this Policy, unfortunately the Site does not monitor for or behave differently if your computer or browser transmits a “do not track” or similar message to us or the Site.


If you have registered for an account with the Service, we may provide you with the ability to access, review and change certain personal information by logging into the Service, visiting your account page, and using the features and functionalities available there.

Not all personal information is maintained in a format that you can access or change. If you would like to request access to, or correction or deletion of personal information, you may send your request to us at We will review your request, and may require you to provide additional information to identify yourself, but we do not promise that we will be able to satisfy your request. For example, the personal information may already have been relied or acted upon, or disclosed to third parties, and we generally do not take steps (or have the ability to take steps) to undo prior reliance or actions. We also may not accommodate a request to change information if we believe the change would violate any law or legal requirement, cause the information to be incorrect, or if doing so would be burdensome in our discretion.


In the course of providing the Tools and the Service to our customers, we may collect analytics or other data through use of the APIs (“Analytics Data”). The APIs and portions of the Tools are designed to be compatible with or embedded into websites and applications that serve video content, which will allow you to reproduce Content or collect Analytics Data.

Analytics Data may include information about the customer’s end users who view video content, such as IP addresses, cookie information, unique device identifiers, details about the video content viewed, computer or device information, information about software or technology used to view videos, interactions with video content (e.g. when the user starts watching, when they click “pause”, when they skip an ad, etc.), and information from video content publishers and distributors (e.g., user IDs).

User Content and Analytics Data are owned and controlled by our customers. We collect and process User Content and Analytics Data to solely to provide our Service to our customers, to maintain and improve our Service, and as otherwise permitted by our agreement with our Customers. We may share User Content and Analytics Data as described in Section 3, above, and as otherwise directed or permitted by our Customers. We do not use User Content or Analytics Data for our own marketing or advertising purposes, or disclose such data to third parties other than as described in Section 3 above or as directed by our Customers, except to the extent that Analytics Data has been aggregated and/or anonymized in a manner designed not to identify our customer or its end users.The relevant customer will have its own privacy policy which will describe its collection and use of information collected through the Tools.

This Policy is not intended to describe the privacy practices of any third party website or service or our customers’ use of the Tools.


We take what we believe to be commercially reasonable steps to help protect personal information that we collect, but we do not guarantee that personal information will be completely protected. For example, the transmission of information via the Internet is not completely secure. Any transmission of personal information by you is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site, including the illegal acts of third parties (such as criminal hacking). The safety and security of your information also depends on you. Where we have given you (or where you have chosen) account credentials (e.g., user names or passwords) for access to certain parts of the Site or Service, you are responsible for keeping those credentials confidential. Do not give your credentials to anyone else. If you enter a section of the Service that requires a password, you should log out when you leave. If you believe that any account credentials for the Site or Service have been compromised, please contact us immediately at


We tend to keep personal information for as long as we deem necessary for our business purposes, or as otherwise required to operate the Service, comply with your requests, or comply with applicable law.


We do not direct our Site or Service to children under the age of 13. In the event that we learn that we have collected personal information from a child without parental consent or legal authority required by applicable privacy laws, we will delete that information as quickly as possible. If you believe that we might have any information collected from a child under 13, please contact us at


The Service may contain links to and from third party websites of our business partners, advertisers, social media sites, and campaign sponsors and our users may post links to third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.


The Service may request third party credentials to provide specific features, depending on the case we request:

1.- Facebook Credentials: To restream a live streaming from our platform to Facebook, the user needs to grant access to our platform. These credentials will be used with the sole purpose of sending a live streaming to Facebook and no data will be stored for other uses. 

2.- Google/Youtube Credentials: To upload videos from our platform to Youtube, the user needs to grant access to Youtube API inside Platform Admin. These credentials will be used with the sole purpose of uploading videos to Youtube and managing it's metadata, and will be removed immediately from our database when the "unlink" option is used. YouTube Terms of ServiceGoogle Privacy Policy.

3.- Zoom Credentials: To upload recorded videos from Zoom to Mediastream Platform or transmitting the live signal of a Zoom Meeting, the user needs to grant access to Zoom API inside Platform Admin. These credentials will be used with the sole purpose of uploading videos from Zoom to Mediastream or sending the live video from Zoom to Mediastream Platform, and will be removed immediately from our database when the "unlink" option is used.


We reserve the right to modify this Policy from time to time. If we make any changes to this Policy, we will change the ‘last modified’ date above and will post the updated Policy on this page. If you object to any changes, you may close your account. Continuing to use our Services after we publish changes to this Privacy Policy means that you are consenting to the changes.


If you have questions about this Policy, please contact us at or by writing to us at:

Mediastream, SPA.
Pedro de Valdivia 1215, of 201
Postal Code 7500917
Providencia, Santiago, Chile

We use cookies to personalise content and ads, and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. For more information read our privacy policy.
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